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Orders take 1-2 days to be dispatched from purchase. Shipping takes 3-5 business days from dispatch - tracking details will be sent to you once the package leaves the warehouse. Bespoke products are dispatched within 7 working days. Lead times for special displays/trees are quoted separately.
Our carriers deliver Mon-Fri 8am-4pm. Deliveries are un-timed but we can generally indicate the day of delivery. Please ensure that someone is available to receive and sign for the goods. We do not take responsibility for missed deliveries or issues that are out of our control. If the information changed the customer must contact the courier directly. Alternatively we can note the package to be left at the address without signature. Normal delivery times range from 3-5 business days after payment is received.
Clients can arrange their own freight. The client takes full responsibility to organise pick-up from our Brookvale warehouse to the chosen delivery address. Full details will need to be sent to us after payment is received and dispatch will need to be organised at least the day before pick-up.
Evergreen Walls can and does ship internationally to clients. This service is at the total discretion of the company and will be approved on a case-by-case basis. All quotes and invoices, including shipping fees do not include any import duties or taxes. All international orders from Evergreen Walls that include overseas delivery will be Deliver Duty Unpaid (DDU). For DDU shipments, clients get contacted by customs once their shipment arrives, and will have to settle any charges in order for customs to release the shipment for delivery.
Free delivery only applies to orders over $595 being delivered to an Australian address. Website orders only are entitled to free delivery and therefore quotations via email or telephone may not always reflect the free delivery offer. Delivery of bespoke items are not included in the free delivery offer. If a special or timed delivery if required a surcharge may be applicable to cover the additional cost of this service.
Please note - free shipping excludes customers in Northern Territory and Western Australia. Deliveries over $595 to NT and WA will incur a flat fee of $60.00.
Tracking information will be sent via email once an order has been shipped. For more information on the shipment please contact the courier first. Our sales office can be contacted by telephone 02 8197 3002 during normal office hours Mon-Fri or email to enquire about orders placed.